Answers, fast
Everything customers ask most, sorted by topic. Can't find it? We reply within the hour — contact us.
Your first task
How do I submit my first task?
Click "Get your bees," describe the work in plain words, pick how many bees you want, and give your best hour estimate. Our estimator tightens it up with you in the portal, then matching begins.
How fast will someone start?
Matching takes under 2 business hours. Once you approve your bees with one click, most tasks start the same day.
What if I don't know how many hours a task needs?
Guess loosely — the estimator refines it with you, and your approved estimate acts as a cap, not a meter. If more time is genuinely needed, you approve the change before anything happens.
Can I try a plan without subscribing?
Yes — every Hive plan can be bought once as a 1-day, 1-week or 1-month block with no renewal. If a deliverable misses the brief, we redo it with a different bee at no cost.
Do you do calls, meetings or Zooms?
No. To keep prices flat and low, all communication happens by email and inside your client portal — briefs, questions, approvals, files and daily updates. Median first reply is under one business hour, 7 days a week.
Paying for your hive
When am I charged?
Daily billing charges at the end of each worked day. Weekly and monthly subscriptions charge at the start of each period, and monthly saves roughly 12–15%. You're never charged for days no bee worked.
How do I switch between daily and weekly billing?
In your hive dashboard under Billing → Rhythm. Switching to weekly takes effect at the next week's start; switching to daily takes effect after the current prepaid week ends.
How do refunds and credits work?
Unused prepaid weekly days become account credit automatically. If a deliverable misses the brief and can't be fixed, the day is refunded to your card within 5 business days.
Can I get an invoice for my accountant?
Yes — PDF invoices for every charge live in Billing → History, with your company details on them once you've filled in your billing profile.
Day-to-day in the hive
How do I communicate with my bees?
Every task has a chat thread in your dashboard. Swarm and Full Hive plans also include a hive coordinator who can run point so you only check in when you want to.
Can I request a specific bee I've worked with before?
Yes — favorite any bee and we'll prioritize them for your future matches whenever their schedule allows.
What if I'm not happy with a deliverable?
Flag it within 5 business days. We redo it free with a different bee, and the original day is refunded if the redo doesn't fix it.
Can bees work in my tools?
Usually yes — bees regularly work in customers' project trackers, CRMs, help desks, and store admins. Grant a scoped guest login rather than sharing your own credentials.
How is my data kept confidential?
Every bee signs a confidentiality agreement, task materials are visible only to your assigned bees, and access is revoked automatically when a task ends. Details in our Privacy Policy.